Privacy and trust
Clear about what is saved, why, and what is shared.
The older adult is the primary user and retains agency. Family access is permission-based, always.
- The older adult is the primary user and retains agency, even when a family member helps with setup.
- Family access is permission-based. Guardian setup does not automatically grant access to private conversations.
- Fello clearly explains what is saved, why it is saved, and what, if anything, is shared.
- Fello never claims a call was placed, a message was sent, a reminder was saved or an integration worked unless the system actually confirms it.
- Simulated or sample content is always marked as such wherever a real external service is not connected.
- Research answers communicate uncertainty and are not professional medical, legal or financial advice.
- Wellness is supportive, not a substitute for medical care. Astrology is presented as an interpretive service rather than established fact.
- No manipulative emotional dependence, alarmist messages, infantilising language or surveillance-like family features.
- Deletes ask first and offer Undo. Nothing personal is saved without a yes.
Fello is a general everyday companion. It is not a clinician, an emergency service or a substitute for medical care. Research answers are not professional medical, legal or financial advice. Astrology is presented as an interpretive service rather than established fact.